Privacy Policy | Belle Vitale Wellness

Belle Vitale Wellness ("we", "us") is a women-only wellness studio in Llanover, Monmouthshire, run by Suzanne Haynes. This policy explains what personal information we collect, why we collect it and how we look after it.

Who to contact
Suzanne Haynes, Belle Vitale Wellness, Llanover, Monmouthshire
Email: suzanne@bellevitalewellness.com
Phone: 07495 818028

What we collect

Your name, email address and phone number, for example when you fill in a form on our website or on Facebook or Instagram, book a class or course, or message us
Booking and payment details for classes, courses, retreats and personal training (card payments are handled by our payment provider and we never see or store your full card details)
Health and fitness information you choose to share with us, such as a health questionnaire, injuries, or your Technogym Checkup results, so we can coach you safely
Your marketing preferences, if you sign up to our emails such as the Belle Loop

Why we use it

To reply to your enquiry and confirm your place (this is needed to take the steps you've asked for)
To run your classes, courses, retreats or training and keep you safe while you train (to fulfil our agreement with you, and for health information, with your explicit consent)
To send you emails about our news and offers, only if you've signed up (with your consent, and you can unsubscribe at any time using the link in every email)
To keep basic business and financial records (to meet our legal obligations)

Who we share it with
We never sell your information. We only share it with trusted services that help us run the studio, such as our website host (Wix), our email and booking platform (FunnelSketchers), our payment provider, and Meta (Facebook and Instagram) when you contact us through their platforms. They may only use your information to provide their service to us.

How long we keep it
We keep enquiry details for up to 12 months if you don't go on to book. We keep client and health records while you train with us and for up to 3 years afterwards, and financial records for 6 years as required by law. Marketing details are kept until you unsubscribe.

Your rights
You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it or stop using it. You can also withdraw your consent at any time. Just email or call us using the details above.

If you're unhappy with how we've handled your information, please talk to us first. You also have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

Cookies
Our website uses cookies to make it work properly and to understand how people use it, including the Meta pixel to measure our advertising. You can control cookies through your browser settings.

Changes to this policy
We may update this policy from time to time, and the latest version will always be on this page.